Shipping policy
Order Processing & Pre-Orders:
-
Pre-Order Processing: Please allow up to 14 business days for all pre-orders to be processed. Business days do not include weekends or public holidays. Order processing will commence once ID Verification has been completed. Ready-to-ship orders will be shipped the next working day
-
ID Verification: To proceed with your order, we require ID Verification. This must be completed within 72 hours of receiving your order confirmation email. Failure to complete the verification process within this period will result in your order being cancelled and refunded.
-
Order Confirmation: Upon successful processing of your order, you will receive tracking information for your order via email.
Shipping:
-
Shipping Timeline: Shipping typically takes between 2-3 business days after order processing. Please be aware that business days exclude weekends and public holidays.
-
Responsibility After Shipment: Once your order has been handed over to Royal Mail, Everi or DPD for delivery, Mola Hair will no longer be responsible for any lost, stolen, or damaged parcels. Should you encounter any issues after the shipment has left our premises, you are advised to contact your local post office directly for assistance.
-
Incorrect Address: It is your responsibility to ensure that the shipping address provided at checkout is correct. Mola Hair will not be held liable for any errors in the address provided. Should your package be delivered to an incorrect address, Mola Hair will not accept responsibility for any resulting losses. If the package is returned to us, you will be responsible for the additional shipping fees incurred to re-send the package.