Raw Plain Jane - Body Wave (Pre-Order)

Shipping:

1. Shipping Timeline: Shipping typically takes between 2-3 business days after order processing. Please be aware that business days exclude weekends and public holidays.
2. Responsibility After Shipment: Once your order has been handed over to Royal Mail or Everi for delivery, Mola Hair will no longer be responsible for any lost, stolen, or damaged parcels. Should you encounter any issues after the shipment has left our premises, you are advised to contact your local post office directly for assistance.
3. Incorrect Address: It is your responsibility to ensure that the shipping address provided at checkout is correct. Mola Hair will not be held liable for any errors in the address provided. Should your package be delivered to an incorrect address, Mola Hair will not accept responsibility for any resulting losses. If the package is returned to us, you will be responsible for the additional shipping fees incurred to re-send the package.

Refunds, Returns, and Chargebacks:

1. No Returns or Cancellations: Mola Hair does not accept returns or order cancellations. We kindly ask that you review your order details thoroughly before finalising your purchase to ensure the accuracy of your items, quantity, and shipping address. We do not offer refunds, but we are happy to offer exchanges under specific conditions. Eligibility for Exchange:- Wrong head size- Incorrect color- Damaged, defective, or incorrect items received *Other reasons will be considered at the discretion of the business.Ineligible for Exchange:- If the lace has been cut- Hair has been dyed or altered in any way- Cap has been cut or altered in any way- Missing original packaging or box- The hair/wig has been worn- Tags, combs removed or alterations to the wig cap, lace or hair Automatic Refunds will be issued if: 
2. Transit Delays: On occasion, transit delays may occur. Mola Hair is not liable for delays caused by the carrier or due to circumstances beyond our control, including acts of nature such as adverse weather conditions, strikes, or natural disasters. Accordingly, refunds or chargebacks will not be granted for delays attributed to these factors.
3. Chargebacks: Mola Hair will not be held responsible for chargebacks related to shipping delays, lost parcels, or incorrectly delivered packages caused by the carrier. By placing an order with us, you agree to these terms and acknowledge that chargebacks for such issues will not be accepted.